Shipping policy
Shipping Policy
Order Processing
Orders are processed within 1–3 business days.
Processing or shipping may occasionally be delayed due to circumstances beyond our control. If we become aware of a delay affecting your order, we will notify you.
Shipping Rates & Estimated Delivery
All order thresholds and shipping rates below are listed in USD. Estimated shipping times are separate from order processing time.
North America
| Destination | Order Total | Shipping Rate | Carrier | Estimated Shipping Time |
|---|---|---|---|---|
| United States | Under $49.99 | $9.99 | UPS | 7–12 days |
| United States | $49.99 and above | Free | UPS | 7–12 days |
| Canada | Under $49.99 | $9.99 | Canada Post | 10–15 days |
| Canada | $49.99 and above | Free | Canada Post | 10–15 days |
| Mexico | Under $49.99 | $9.99 | — | 10–20 days |
| Mexico | $49.99 and above | Free | — | 10–20 days |
Oceania
| Destination | Order Total | Shipping Rate | Carrier | Estimated Shipping Time |
|---|---|---|---|---|
| Australia | Under $49.99 | $9.99 | AusPost | 6–9 days |
| Australia | $49.99 and above | Free | AusPost | 6–9 days |
| New Zealand | Under $49.99 | $9.99 | UPS | 3–10 days |
| New Zealand | $49.99 and above | Free | UPS | 3–10 days |
Europe — Group 1
Applies to: Germany, Austria, Belgium, Netherlands, Luxembourg, France, Italy, Spain, Hungary, Ireland, Romania, Greece, Bulgaria, Portugal, and the United Kingdom.
| Order Total | Shipping Rate | Carrier | Estimated Shipping Time |
|---|---|---|---|
| Under $59.99 | $11.99 | DHL | 6–9 business days |
| $59.99 and above | Free | DHL | 6–9 business days |
Europe & Middle East — Group 2
Applies to: Czech Republic, Poland, Denmark, Finland, Slovenia, Slovakia, Croatia, Lithuania, Estonia, Latvia, Saudi Arabia, Kuwait, Qatar, and the United Arab Emirates.
| Order Total | Shipping Rate | Carrier | Estimated Shipping Time |
|---|---|---|---|
| Under $69.99 | $12.99 | DHL/UPS | 10–15 days |
| $69.99–$119.98 | $5.99 | DHL/UPS | 10–15 days |
| $119.99 and above | Free | DHL/UPS | 10–15 days |
Other Destinations
India, Pakistan, Colombia, Iraq, and Uganda
| Shipping Method | Order Total | Shipping Rate | Estimated Shipping Time |
|---|---|---|---|
| Standard | Under $59.99 | $9.99 | 15–22 business days |
| Standard | $59.99 and above | Free | 15–22 business days |
| Express | Any order total | $29.99 | 3–7 business days |
Russia
| Order Total | Shipping Rate | Carrier | Estimated Shipping Time |
|---|---|---|---|
| Under $49.99 | $9.99 | UPS | 10–16 days |
| $49.99 and above | Free | UPS | 10–16 days |
For destinations not listed above, please contact customerservice@girlglowdiy.com to confirm shipping availability, rates, and estimated delivery times.
Sales & Use Tax
Applicable sales tax will be displayed at checkout after you enter your shipping details.
Tax is calculated on the merchandise total after applicable discounts. Shipping charges may also be taxable depending on the destination.
For eligible returns or refunds, the corresponding sales tax will also be refunded.
Contact Us
For questions about shipping or your order, email customerservice@girlglowdiy.com.